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Performance Issue: Remedy undeliverable email issue

Last Updated:
2019-10-31 16:06:05
Event:
2019-10-31 14:41:00
Status:
Closed
Brief Description:
Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor.
Current Status:
Resolved
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy



Timeline of Changes

Description Current Status Date Time
Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor. Resolved 2019-10-31 16:06:05
Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor. CIT is investigating 2019-10-31 14:47:00