Performance Issue: Remedy undeliverable email issue
Last Updated:
2019-10-31 16:06:05
Event:
2019-10-31 14:41:00
Status:
Closed
Brief Description:
Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor.
Current Status:
Resolved
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor. | Resolved | 2019-10-31 | 16:06:05 |
| Emails to Remedy addresses are bouncing saying the mailbox is full and can't accept messages. The emails do end up creating and updating Remedy incidents despite the bounce. The Remedy Team is aware of the issue and currently working with the vendor. | CIT is investigating | 2019-10-31 | 14:47:00 |