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Unplanned Outage: PeopleSoft Unavailable, Some Other Services' Performance Affected

Last Updated:
2019-10-27 17:29:06
Event:
2019-10-27 09:54:00
Status:
Closed
Brief Description:
PeopleSoft is currently unavailable. The issue is also affecting Student Essentials content that requires login, as well as other services with a similar PeopleSoft integration. IBM staff are actively working on the issue.
User Impact:
PeopleSoft services are not available. The issue is also affecting Student Essentials content that requires login, as well as other services with a similar PeopleSoft integration. It is possible to log in to Student Essentials, but data associated with the account cannot be accessed and a system unavailable message is displayed when an attempt is made.
Workaround:
There is no workaround for this issue
Current Status:
IBM has resolved the issue for Cornell. IBM and Cornell staff are continuing to monitor the service.
Services Affected:
Financial Management Service
Human Resource Information Management
Student Information Management
Subsites Affected:
PeopleSoft
Full Description:
PeopleSoft is currently unavailable. The issue is also affecting Student Essentials content that requires login, as well as other services with a similar PeopleSoft integration. It is possible to log in to Student Essentials, but data associated with the account is not shown. When trying to look at grades, update an address, and other related tasks, a system unavailable message is displayed. IBM staff are actively working on the issue.



Timeline of Changes

Description Current Status Date Time
PeopleSoft is currently unavailable. The issue is also affecting Student Essentials content that requires login, as well as other services with a similar PeopleSoft integration. It is possible to log in to Student Essentials, but data associated with the account is not shown. When trying to look at grades, update an address, and other related tasks, a system unavailable message is displayed. IBM staff are actively working on the issue. IBM has resolved the issue for Cornell. IBM and Cornell staff are continuing to monitor the service. 2019-10-27 17:29:06
PeopleSoft is currently unavailable. The issue is also affecting Student Essentials content that requires login, as well as other services with a similar PeopleSoft integration. It is possible to log in to Student Essentials, but data associated with the account is not shown. When trying to look at grades, update an address, and other related tasks, a system unavailable message is displayed. IBM staff are actively working on the issue. IBM is continuing to work on the issue. 2019-10-27 15:05:15
PeopleSoft is currently unavailable. The issue is also affecting Student Essentials login, and other services with a similar PeopleSoft integration. IBM staff are actively working on the issue. Although the Student Essentials website is working normally, attempting to log in will not work as a result of of this outage, due to Student Essentials' integration with PeopleSoft. Other websites and services integrated with PeopleSoft in this way will have similar performance issues. IBM has all required teams engaged and working on troubleshooting. 2019-10-27 13:27:37
PeopleSoft is currently unavailable. Cornell and IBM staff are actively working on the issue. The service outage is due to an issue with vendor systems affecting customers beyond Cornell. IBM is continuing to work on the problem. 2019-10-27 12:27:28
PeopleSoft is currently unavailable. Cornell and IBM staff are actively working on the issue. Cornell and IBM staff are actively working on the issue. 2019-10-27 10:41:57
Dear PeopleSoft Community, We are experiencing and unexpected outage of Production PeopleSoft. We apologize for the inconvenience and will provide periodic updates. Cornell and IBM staff are actively working on the issue. 2019-10-27 09:59:21