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Performance Issue: Adobe Acrobat Pro DC License Expiration

Last Updated:
2019-11-09 04:44:54
Event:
2019-10-22 15:12:00
Status:
Closed
Brief Description:
Some Cornell users of Acrobat Pro DC are being notified that the software has expired or will expire soon and is now requiring sign-in. Named-user licensees can sign in with their Adobe ID and password. See the CU Software site for details.
User Impact:
Notification that Acrobat Pro DC has expired or will expire soon and is now requiring sign-in.
Workaround:
There is no workaround for this issue
Current Status:
Cornell staff are responding to license requests.
Services Affected:
Not Applicable
Subsites Affected:
Software Licensing
Full Description:
Some Cornell users of Acrobat Pro DC are being notified that the software has expired and is now requiring sign-in, or have received a warning that their license will expire on 11/30/2019. This issue is due to an Adobe update that triggered the application’s license verification. Cornell is in the process of transitioning from device licenses (the type triggering expiration notices) to user licenses. Anyone experiencing the issue who already has a named-user license can reactivate Acrobat by signing in with their Adobe ID and password. If you do not have a named-user license, one can be requested. See https://it.cornell.edu/software-licensing/adobe-acrobat-pro-licensing . If you have questions, please contact CU Software Licensing at cusoftware@cornell.edu.



Timeline of Changes

Description Current Status Date Time
Some Cornell users of Acrobat Pro DC are being notified that the software has expired and is now requiring sign-in, or have received a warning that their license will expire on 11/30/2019. This issue is due to an Adobe update that triggered the application’s license verification. Cornell is in the process of transitioning from device licenses (the type triggering expiration notices) to user licenses. Anyone experiencing the issue who already has a named-user license can reactivate Acrobat by signing in with their Adobe ID and password. If you do not have a named-user license, one can be requested. See https://it.cornell.edu/software-licensing/adobe-acrobat-pro-licensing . If you have questions, please contact CU Software Licensing at cusoftware@cornell.edu. Cornell staff are responding to license requests. 2019-10-22 15:19:07