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Performance Issue: Zoom Cloud Recordings Download Format on Video On Demand (VOD)

Last Updated:
2019-11-12 12:00:39
Event:
2019-09-29 08:00:00
Status:
Closed
Brief Description:
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
investigation is ongoing and the situation has been noted on the Video On Demand site.
Services Affected:
Web & Video Conferencing
Subsites Affected:
Video on Demand
Full Description:
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension. As a workaround, alter the file name to add .mp4 as the file extension. This issue does not impact video playback on VOD, only playback of the local file when downloaded.



Timeline of Changes

Description Current Status Date Time
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension. As a workaround, alter the file name to add .mp4 as the file extension. This issue does not impact video playback on VOD, only playback of the local file when downloaded. investigation is ongoing and the situation has been noted on the Video On Demand site. 2019-11-12 12:00:39
When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension. As a workaround, alter the file name to add .mp4 as the file extension. This issue does not impact video playback on VOD, only playback of the local file when downloaded. CIT is working with the vendors to investigate this issue. 2019-10-21 14:53:44