Skip to main content

Scheduled Service Change: Pinnacle Planned Maintenance on 10/23/2019

Event:
2019-10-23 20:00:00
Expected Duration:
2019-10-23 22:00:00
Status:
Closed
Brief Description:
On Wednesday, October 23, 2019, between 8:00pm and 10:00pm, the Pinnacle web server and database server will have OS patches applied by the Systems team.
User Impact:
Pinnacle and the Custom APEX applications (NCS Dashboards, Building Coordinator Dashboards, Student Request for Service Form, and Pinnacle Monthly Statement Email Notification Opt In/Opt Out form) will be unavailable to users beginning at 8:00pm in order to apply OS patches. Although the stated outage window is until 10:00pm, Pinnacle and the Custom APEX applications are likely to be available sooner. Impact is expected to be minimal, since patching is being applied outside normal business hours when dashboards are generally not in use.
Services Affected:
Financial Management Service
IT Service Management Suite
Subsites Affected:
CIT Online Bills
Full Description:
On Wednesday, October 23, 2019, beginning at 8:00pm, Pinnacle and the Custom APEX applications (NCS Dashboards, Building Coordinator Dashboards, Student Request for Service Form, and Pinnacle Monthly Statement Email Notification Opt In/Opt Out form) will be unavailable to users. Although the stated outage window is until 10:00pm, Pinnacle and the Custom APEX applications are likely to be available sooner. Impact is expected to be minimal, since patching is being applied outside normal business hours when dashboards are generally not in use.
CIT TDX ID:
CRQ000001035150



Timeline of Changes

Description Current Status Date Time
On Wednesday, October 23, 2019, beginning at 8:00pm, Pinnacle and the Custom APEX applications (NCS Dashboards, Building Coordinator Dashboards, Student Request for Service Form, and Pinnacle Monthly Statement Email Notification Opt In/Opt Out form) will be unavailable to users. Although the stated outage window is until 10:00pm, Pinnacle and the Custom APEX applications are likely to be available sooner. Impact is expected to be minimal, since patching is being applied outside normal business hours when dashboards are generally not in use. 2019-10-17 14:10:15