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Performance Issue: Outlook iPhone and iPad Sync

Last Updated:
2019-10-16 09:09:03
Event:
2019-10-11 19:56:00
Status:
Closed
Brief Description:
Microsoft has reported an issue where users may be intermittently unable to sync the Outlook mobile app on iPhone and iPad. The problem is only affecting Outlook on iOS devices.
User Impact:
Messages may not be delivered to an affected users' device as soon as they arrive in the user's Cornell Office 365 account.
Workaround:
Users can temporarily mitigate the problem by closing the app, waiting five minutes, and then re-launching the app.
Current Status:
Microsoft has closed this issue.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
Microsoft has reported an issue where users may be intermittently unable to sync the Outlook mobile app on iPhone and iPad. The problem is only affecting Outlook on iOS devices. Users can temporarily mitigate the problem by closing the app, waiting five minutes, and then re-launching the app.



Timeline of Changes

Description Current Status Date Time
Microsoft has reported an issue where users may be intermittently unable to sync the Outlook mobile app on iPhone and iPad. The problem is only affecting Outlook on iOS devices. Users can temporarily mitigate the problem by closing the app, waiting five minutes, and then re-launching the app. Microsoft has closed this issue. 2019-10-16 09:09:03
Microsoft has reported an issue where users may be intermittently unable to sync the Outlook mobile app on iPhone and iPad. The problem is only affecting Outlook on iOS devices. Users can temporarily mitigate the problem by closing the app, waiting five minutes, and then re-launching the app. Microsoft is working on the issue. 2019-10-11 19:59:03