Performance Issue: Installing Net-Print print queue on macOS Catalina will not work
Last Updated:
2019-11-26 13:26:21
Event:
2019-10-11 12:04:00
Status:
Closed
Brief Description:
The installer for setting up print queues for the first time with Net-Print is currently not compatible with the latest version of macOS, Catalina. Cornell is working on a resolution.
User Impact:
On a new Mac or one that has been upgraded to macOS Catalina, unable to run he installer for setting up print queues for the first time with Net-Print.
Workaround:
Contact the IT Service Desk.
Current Status:
This issue has been resolved. Starting 8:00am, 11/26/2019, a new version of the Net-Print installer for macOS will be available that is compatible with macOS 10.15 (Catalina). When installing Net-Print, users should consult the installation documentation for the appropriate version of macOS, at https://it.cornell.edu/net-print/install-net-print-mac.
Services Affected:
Printing
Subsites Affected:
Room Scheduler
Full Description:
The latest version of macOS, Catalina, requires 64-bit apps and 32-bit apps will not run after a Mac is upgraded to Catalina or on new Macs. The installer for setting up print queues for the first time with Net-Print is currently not compatible and Cornell is working on a resolution.
If a print queue is already installed on a Mac and it is upgraded to Catalina, the queue will continue to work.
If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available.
If a print queue is already installed on a Mac and it is upgraded to Catalina, the queue will continue to work.
If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The latest version of macOS, Catalina, requires 64-bit apps and 32-bit apps will not run after a Mac is upgraded to Catalina or on new Macs. The installer for setting up print queues for the first time with Net-Print is currently not compatible and Cornell is working on a resolution. If a print queue is already installed on a Mac and it is upgraded to Catalina, the queue will continue to work. If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available. | This issue has been resolved. Starting 8:00am, 11/26/2019, a new version of the Net-Print installer for macOS will be available that is compatible with macOS 10.15 (Catalina). When installing Net-Print, users should consult the installation documentation for the appropriate version of macOS, at https://it.cornell.edu/net-print/install-net-print-mac. | 2019-11-26 | 13:26:21 |
| The latest version of macOS, Catalina, requires 64-bit apps and 32-bit apps will not run after a Mac is upgraded to Catalina or on new Macs. The installer for setting up print queues for the first time with Net-Print is currently not compatible and Cornell is working on a resolution. If a print queue is already installed on a Mac and it is upgraded to Catalina, the queue will continue to work. If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available. | Cornell staff are working on an updated installer and devloping documentation. | 2019-11-14 | 18:48:11 |
| The latest version of macOS, Catalina, requires 64-bit apps and 32-bit apps will not run after a Mac is upgraded to Catalina or on new Macs. The installer for setting up print queues for the first time with Net-Print is currently not compatible and Cornell is working on a resolution. If a print queue is already installed on a Mac and it is upgraded to Catalina, the queue will continue to work. If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available. | Cornell staff are continuing to work on this issue. | 2019-10-11 | 14:00:38 |
| The latest version of macOS, Catalina, requires 64-bit apps and 32-bit apps will not run after a Mac is upgraded to Catalina or on new Macs. The installer for setting up print queues for the first time with Net-Print is currently not compatible and Cornell is working on a resolution. If the print queue is already installed on a Mac and it is upgraded to Catalina, the app will continue to work. If you have upgraded to Catalina or have a new Mac and want to install the print queue you should contact the IT Service Desk. A workaround is available and can be used until a new installation package is available. | Cornell staff are working on a new installation package. If you have upgraded to Catalina or have a new Mac and want to install the print queue, contact the IT Service Desk for a workaround. | 2019-10-11 | 12:09:38 |