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Performance Issue: Captioning and Possible Other Issues in Video On Demand (VOD)

Last Updated:
2019-10-03 07:36:38
Event:
2019-10-02 12:30:00
Status:
Closed
Brief Description:
The vendor is reporting multiple performance issues which may be impacting the Video On Demand (VOD) service. 
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has resolved the issues impacting the Video On Demand (VOD) service. 
Services Affected:
Integrated AV
Subsites Affected:
Video on Demand
Full Description:
The vendor is reporting multiple performance issues which may be impacting the Video On Demand (VOD) service.  Captioning features, such as the caption editor tool, may return an error.  Other aspects of the VOD service (such as uploading and editing) may return API errors.



Timeline of Changes

Description Current Status Date Time
The vendor is reporting multiple performance issues which may be impacting the Video On Demand (VOD) service.  Captioning features, such as the caption editor tool, may return an error.  Other aspects of the VOD service (such as uploading and editing) may return API errors. The vendor has resolved the issues impacting the Video On Demand (VOD) service.  2019-10-03 07:36:38
The vendor is reporting multiple performance issues which may be impacting the Video On Demand (VOD) service.  Captioning features, such as the caption editor tool, may return an error.  Other aspects of the VOD service (such as uploading and editing) may return API errors. The issue with the captioning features returning errors has been resolved. The other issues are still ongoing. The vendor is continuing to investigate these issues. 2019-10-02 14:17:48
The vendor is reporting multiple performance issues which may be impacting the Video On Demand (VOD) service.  Captioning features, such as the caption editor tool, may return an error.  Other aspects of the VOD service (such as uploading and editing) may return API errors. The vendor is aware of the issue and is investigating. 2019-10-02 13:07:33