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Performance Issue: Possible Issues with Captioning in Video On Demand (VOD)

Last Updated:
2019-09-30 16:48:26
Event:
2019-09-30 09:47:00
Status:
Closed
Brief Description:
The vendor is reporting an issue with the captioning service used by the Video On Demand (VOD) service. 
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor is reporting this as fully resolved.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Full Description:
The vendor is reporting an issue with the captioning service used by the Video On Demand (VOD) service.  This appears to be resulting in longer than usual times for automatic machine captioning to be added to new content. The caption editor tool in the VOD is returning an error when users try to access it.



Timeline of Changes

Description Current Status Date Time
The vendor is reporting an issue with the captioning service used by the Video On Demand (VOD) service.  This appears to be resulting in longer than usual times for automatic machine captioning to be added to new content. The caption editor tool in the VOD is returning an error when users try to access it. The vendor is reporting this as fully resolved. 2019-09-30 16:48:26
The vendor is reporting an issue with the captioning service used by the Video On Demand (VOD) service.  This appears to be resulting in longer than usual times for automatic machine captioning to be added to new content. The caption editor tool in the VOD is returning an error when users try to access it. The vendor is aware of the issue and is investigating. 2019-09-30 11:43:40