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Performance Issue: Problems with Video On Demand and Video Platform Service playback

Last Updated:
2019-09-24 11:23:06
Event:
2019-09-23 09:00:00
Status:
Closed
Brief Description:
Kaltura, the vendor supporting the Video On Demand and Video Platform Service, has reported issues related to playback.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor is reporting the issue as resolved as of 5:05 PM eastern yesterday.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Collaboration Tools
Full Description:
Kaltura, the vendor supporting the Video On Demand and Video Platform Service, has reported issues related to playback. Users may experience various symptoms including but not limited to player errors, issues with player loading (black screen), In-video quiz questions not loading, etc.  This issue is at least intermittently impacting Cornell’s Video On Demand and Video Platform Service products.



Timeline of Changes

Description Current Status Date Time
Kaltura, the vendor supporting the Video On Demand and Video Platform Service, has reported issues related to playback. Users may experience various symptoms including but not limited to player errors, issues with player loading (black screen), In-video quiz questions not loading, etc.  This issue is at least intermittently impacting Cornell’s Video On Demand and Video Platform Service products. The vendor is reporting the issue as resolved as of 5:05 PM eastern yesterday. 2019-09-24 11:23:06
Kaltura, the vendor supporting the Video On Demand and Video Platform Service, has reported issues related to playback. Users may experience various symptoms including but not limited to player errors, issues with player loading (black screen), In-video quiz questions not loading, etc.  This issue is at least intermittently impacting Cornell’s Video On Demand and Video Platform Service products. The vendor engineering team is currently working on fixing the issue. The fix will include rebuilding a faulty database index and deploying a fix that is currently under quality tests. 2019-09-23 16:08:10