Skip to main content

Performance Issue: E-List Service Delivery Delays to Yahoo, AOL, and Verizon Accounts

Last Updated:
2019-09-18 20:34:56
Event:
2019-09-13 08:00:00
Status:
Closed
Brief Description:
The E-List service has been experiencing delivery delays to Yahoo, AOL, and Verizon accounts since early morning Friday, September 13, 2019. CIT is continuing to monitor and resolve this performance issue, and will provide updates.
User Impact:
During the performance issue window, if you send email from the E-List service to Yahoo, AOL, and Verizon accounts, there may be a delay in delivery.
Workaround:
There is no workaround for this issue
Current Status:
This E-list performance issue has been resolved, and the service has returned to normal operation. All backlogged E-list email to Yahoo, AOL, and Verizon accounts was delivered by 8:00pm on Tuesday, September 17, 2019. E-List email to those destinations is now operating as expected.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The E-List service has been experiencing delays to Yahoo, AOL, and Verizon accounts since early morning Friday, September 13, 2019. During the performance issue window, if you send email from the E-List service to Yahoo, AOL, and Verizon accounts, there may be a delay in delivery. CIT is continuing to monitor and resolve this performance issue, and will provide updates.



Timeline of Changes

Description Current Status Date Time
The E-List service has been experiencing delays to Yahoo, AOL, and Verizon accounts since early morning Friday, September 13, 2019. During the performance issue window, if you send email from the E-List service to Yahoo, AOL, and Verizon accounts, there may be a delay in delivery. CIT is continuing to monitor and resolve this performance issue, and will provide updates. This E-list performance issue has been resolved, and the service has returned to normal operation. All backlogged E-list email to Yahoo, AOL, and Verizon accounts was delivered by 8:00pm on Tuesday, September 17, 2019. E-List email to those destinations is now operating as expected. 2019-09-18 20:34:56
The E-List service has been experiencing delays to Yahoo, AOL, and Verizon accounts since early morning Friday, September 13, 2019. During the performance issue window, if you send email from the E-List service to Yahoo, AOL, and Verizon accounts, there may be a delay in delivery. CIT is continuing to monitor and resolve this performance issue, and will provide updates. E-list email to Yahoo, AOL, and Verizon accounts has resumed flowing since about noon on Tuesday, September 17, 2019, and approximately 2/3 of the backlogged email has been delivered. It's expected that the remaining 1/3 will be sent within the next 24 hours. CIT is continuing to monitor and resolve this performance issue, and will provide updates. 2019-09-18 01:40:10
The E-List service has been experiencing delays to Yahoo, AOL, and Verizon accounts since early morning Friday, September 13, 2019. During the performance issue window, if you send email from the E-List service to Yahoo, AOL, and Verizon accounts, there may be a delay in delivery. CIT is continuing to monitor and resolve this performance issue, and will provide updates. CIT is continuing to monitor and resolve this performance issue, and will provide updates. 2019-09-16 18:50:00