Performance Issue: Warning Message Appears on Mail Sent from Office 365 to G Suite Accounts
Last Updated:
2019-11-04 22:59:59
Event:
2019-09-16 16:06:00
Status:
Closed
Brief Description:
If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message. CIT is continuing to monitor and resolve this performance issue.
User Impact:
If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message: "Cornell Mail couldn't verify that cornell.edu actually sent this message (and not a spammer)."
Workaround:
There is no workaround for this issue
Current Status:
Cornell staff have made changes that have significantly reduced the frequency that an issue like this will occur. The remaining instances are happening due to processes in Microsoft’s systems. Microsoft has been notified of this situation and is investigating.
Services Affected:
Email and Calendar
Subsites Affected:
GuestIDs
Full Description:
If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message: "Cornell Mail couldn't verify that cornell.edu actually sent this message (and not a spammer)." CIT is continuing to monitor and resolve this performance issue, and will provide updates.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message: "Cornell Mail couldn't verify that cornell.edu actually sent this message (and not a spammer)." CIT is continuing to monitor and resolve this performance issue, and will provide updates. | Cornell staff have made changes that have significantly reduced the frequency that an issue like this will occur. The remaining instances are happening due to processes in Microsoft’s systems. Microsoft has been notified of this situation and is investigating. | 2019-09-25 | 18:47:26 |
| If you send messages from your Cornell Outlook (Office 365) account to any Gmail accounts (including to Cornell students), those people are currently seeing a warning message: "Cornell Mail couldn't verify that cornell.edu actually sent this message (and not a spammer)." CIT is continuing to monitor and resolve this performance issue, and will provide updates. | CIT is continuing to monitor and resolve this performance issue, and will provide updates. | 2019-09-16 | 17:10:30 |