Performance Issue: Cellphone calls to 254 Exchange Issues
Last Updated:
2019-09-12 18:43:15
Event:
2019-09-12 16:43:00
Status:
Closed
Brief Description:
Users were unable to call 254 exchange from cell phone providers (Verizon, AT&T) from area code 607 only. All other area codes were working. The issue only affected cell phone calls into Cornell's 254 exchange system. Landline calls worked.
User Impact:
Calls from a cell phone in area 607 could not connect with Cornell 254 numbers.
Workaround:
There is no workaround for this issue
Current Status:
Testing indicates that the issue is resolved. Cornell staff are continuing to monitor.
Services Affected:
Telephone
Full Description:
Users were unable to call 254 exchange from cell phone providers (Verizon, AT&T) from area code 607 only. All other area codes were working. The issue only affected cell phone calls into Cornell's 254 exchange system. Landline calls worked.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Users were unable to call 254 exchange from cell phone providers (Verizon, AT&T) from area code 607 only. All other area codes were working. The issue only affected cell phone calls into Cornell's 254 exchange system. Landline calls worked. | Testing indicates that the issue is resolved. Cornell staff are continuing to monitor. | 2019-09-12 | 18:43:15 |
| Users are unable to call 254 exchange including Audix from cellphone providers (Verizon, AT&T) from area code 607 only. All other area codes are working. This is only affecting Cellphone calls into Cornell's 254 exchange system. Landlines are working. | Vendor has been contacted and is looking into the root cause. | 2019-09-12 | 16:56:21 |