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Performance Issue: Cellphone calls to 254 Exchange Issues

Last Updated:
2019-09-12 18:43:15
Event:
2019-09-12 16:43:00
Status:
Closed
Brief Description:
Users were unable to call 254 exchange from cell phone providers (Verizon, AT&T) from area code 607 only. All other area codes were working. The issue only affected cell phone calls into Cornell's 254 exchange system. Landline calls worked.
User Impact:
Calls from a cell phone in area 607 could not connect with Cornell 254 numbers.
Workaround:
There is no workaround for this issue
Current Status:
Testing indicates that the issue is resolved. Cornell staff are continuing to monitor.
Services Affected:
Telephone
Subsites Affected:
Voice Mail (AUDIX)
Full Description:
Users were unable to call 254 exchange from cell phone providers (Verizon, AT&T) from area code 607 only. All other area codes were working. The issue only affected cell phone calls into Cornell's 254 exchange system. Landline calls worked.



Timeline of Changes

Description Current Status Date Time
Users were unable to call 254 exchange from cell phone providers (Verizon, AT&T) from area code 607 only. All other area codes were working. The issue only affected cell phone calls into Cornell's 254 exchange system. Landline calls worked. Testing indicates that the issue is resolved. Cornell staff are continuing to monitor. 2019-09-12 18:43:15
Users are unable to call 254 exchange including Audix from cellphone providers (Verizon, AT&T) from area code 607 only. All other area codes are working. This is only affecting Cellphone calls into Cornell's 254 exchange system. Landlines are working. Vendor has been contacted and is looking into the root cause. 2019-09-12 16:56:21