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Performance Issue: Issues starting/joining meetings and visiting the Zoom website in China

Last Updated:
2019-09-16 15:11:35
Event:
2019-09-08 21:22:00
Status:
Open
Brief Description:
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system).

Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance.

For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq .
Services Affected:
Web & Video Conferencing
Subsites Affected:
Video Conferencing
Full Description:
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars.



Timeline of Changes

Description Current Status Date Time
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance. For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . 2019-09-16 15:11:35
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . 2019-09-11 14:32:24
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. Zoom engineers have identified the issue as being caused by local DNS and recommend users in China use VPN to start or join a meeting as a workaround.  Additional efforts are ongoing. 2019-09-10 11:20:20