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Performance Issue: Issues starting/joining meetings and visiting the Zoom website in China

Last Updated:
2019-11-18 13:00:09
Event:
2019-09-08 21:22:00
Status:
Closed
Brief Description:
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars.
User Impact:
Users in China are not able to visit the Zoom website (zoom.us) or start or join meetings and webinars.
Workaround:
There is no workaround for this issue
Current Status:
Zoom has confirmed that the zoom.us and zoom.com websites are now accessible in China. Individuals in China trying to launch or join Zoom meetings should be able to now. Users still experiencing issues connecting from China should contact Zoom support: cnsupport@zoomus.zendesk.com
Services Affected:
Web & Video Conferencing
Subsites Affected:
Video Conferencing
Web and Video Conferencing
Web Conferencing (Lync and WebEx)
Full Description:
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars.

An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system).

Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance.

For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq .



Timeline of Changes

Description Current Status Date Time
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance. For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . Zoom has confirmed that the zoom.us and zoom.com websites are now accessible in China. Individuals in China trying to launch or join Zoom meetings should be able to now. Users still experiencing issues connecting from China should contact Zoom support: cnsupport@zoomus.zendesk.com 2019-11-18 13:00:08
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance. For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . Information about this issue is being moved to the Zoom service site as the vendor continues to work to identify a solution. 2019-10-22 12:39:59
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance. For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . The vendor is continuing to work to address this issue. 2019-10-04 16:04:18
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). Zoom currently advises customers in China to contact their customer support at cnsupport@zoomus.zendesk.com if you require assistance. For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . 2019-09-16 15:11:35
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. An investigation by the vendor remains ongoing, but they have determined that the cause is an inability to connect to the local China DNS (domain name system). For the latest recommendations and updates from the vendor on this issue, please visit https://status.zoom.us/incidents/xbmxyfpnv4jq . 2019-09-11 14:32:24
Zoom has reported that users in China are reporting being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. Zoom engineers have identified the issue as being caused by local DNS and recommend users in China use VPN to start or join a meeting as a workaround.  Additional efforts are ongoing. 2019-09-10 11:20:20