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Performance Issue: E-List Service Delays

Last Updated:
2019-09-05 14:38:50
Event:
2019-09-04 20:30:00
Status:
Closed
Brief Description:
The E-List service experienced delays from September 4, 2019, at 8:30pm, to September 5, 2019, at 11:30am. This was due to an email storm occurring on one of the e-lists. The issue has since resolved, and the service has returned to normal operation.
User Impact:
During the performance issue window, some E-List users may have experienced delays as a result of the email storm. The issue has since resolved, and the service has returned to normal operation.
Workaround:
There is no workaround for this issue
Current Status:
This issue has been resolved and the E-List service has returned to normal operation.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The E-List service experienced delays from September 4, 2019, at 8:30pm, to September 5, 2019, at 11:30am. This was due to an email storm occurring on one of the e-lists. The issue has since resolved, and the service has returned to normal operation.



Timeline of Changes

Description Current Status Date Time
The E-List service experienced delays from September 4, 2019, at 8:30pm, to September 5, 2019, at 11:30am. This was due to an email storm occurring on one of the e-lists. The issue has since resolved, and the service has returned to normal operation. This issue has been resolved and the E-List service has returned to normal operation. 2019-09-05 14:38:05