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Performance Issue: Remedy Email Processing Delays

Last Updated:
2019-08-26 12:19:36
Event:
2019-08-26 08:26:00
Status:
Closed
Brief Description:
Email to Remedy is not currently processing.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has resolved the issue and email is now processing in Remedy.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
Email to Remedy is not currently processing.



Timeline of Changes

Description Current Status Date Time
Email to Remedy is not currently processing. The vendor has resolved the issue and email is now processing in Remedy. 2019-08-26 12:19:36
Email to Remedy is not currently processing. The vendor is currently working to restore normal operation. 2019-08-26 09:01:39