Performance Issue: Remedy Email Processing Delays
Last Updated:
2019-08-26 16:19:36
Event:
2019-08-26 12:26:00
Status:
Closed
Brief Description:
Email to Remedy is not currently processing.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has resolved the issue and email is now processing in Remedy.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Email to Remedy is not currently processing.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Email to Remedy is not currently processing. | The vendor has resolved the issue and email is now processing in Remedy. | 2019-08-26 | 16:19:36 |
| Email to Remedy is not currently processing. | The vendor is currently working to restore normal operation. | 2019-08-26 | 13:01:39 |