Scheduled Service Change: Cornell Qualtrics surveys: Custom From Addresses will require prior setup
Event:
2019-09-01 04:01:00
Expected Duration:
2019-09-02 22:00:00
Status:
Closed
Brief Description:
Starting September 1, 2019, Qualtrics will make a change to their systems to improve email deliverability after which it will be necessary for any custom From Addresses used in the Qualtrics Mailer to be set up in the system first.
User Impact:
Services Affected:
Surveys
Full Description:
Due to changes being made by Qualtrics to improve email delivery, starting September 1, 2019, when using the Qualtrics Mailer in Cornell's survey service, it will be necessary to use as the "From Address" one of the following:
The default "From Address" of invitation@surveys.mail.cornell.edu
Or
An address set up in advance by contacting surveys@cornell.edu. These addresses will generally be a multipart Cornell address resembling the default, or when available, a college or departmental email address (these resemble @departmentname.cornell.edu).
Also, Qualtrics will only send invitations whose "Reply-To" is an approved "From Address" or the email address of the account being used to send the invitation.
This change only affects invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service is not affected.
To be able to send Qualtrics survey invitations from an address other than invitation@surveys.mail.cornell.edu, contact surveys@cornell.edu to begin the process of setting one up.
For details, see https://it.cornell.edu/qualtrics/approval-needed-qualtrics-custom-addresses
The default "From Address" of invitation@surveys.mail.cornell.edu
Or
An address set up in advance by contacting surveys@cornell.edu. These addresses will generally be a multipart Cornell address resembling the default, or when available, a college or departmental email address (these resemble @departmentname.cornell.edu).
Also, Qualtrics will only send invitations whose "Reply-To" is an approved "From Address" or the email address of the account being used to send the invitation.
This change only affects invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service is not affected.
To be able to send Qualtrics survey invitations from an address other than invitation@surveys.mail.cornell.edu, contact surveys@cornell.edu to begin the process of setting one up.
For details, see https://it.cornell.edu/qualtrics/approval-needed-qualtrics-custom-addresses
CIT TDX ID:
CRQ000001034667
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Due to changes being made by Qualtrics to improve email delivery, starting September 1, 2019, when using the Qualtrics Mailer in Cornell's survey service, it will be necessary to use as the "From Address" one of the following: The default "From Address" of invitation@surveys.mail.cornell.edu Or An address set up in advance by contacting surveys@cornell.edu. These addresses will generally be a multipart Cornell address resembling the default, or when available, a college or departmental email address (these resemble @departmentname.cornell.edu). Also, Qualtrics will only send invitations whose "Reply-To" is an approved "From Address" or the email address of the account being used to send the invitation. This change only affects invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service is not affected. To be able to send Qualtrics survey invitations from an address other than invitation@surveys.mail.cornell.edu, contact surveys@cornell.edu to begin the process of setting one up. For details, see https://it.cornell.edu/qualtrics/approval-needed-qualtrics-custom-addresses | 2019-08-22 | 16:06:08 |