Performance Issue: Mersive Solstice Pods Discovery Issues
Last Updated:
2019-08-29 14:41:36
Event:
2019-08-15 15:01:00
Status:
Closed
Brief Description:
Mersive Solstice Pods with versions 3.3.2, 3.2.1, 3.1.1 are experiencing discovery issues with the Solstice Discovery Service when trying to connect through client Solstice applications.
User Impact:
N/A
Workaround:
Current workaround is to input the IP of the pod shown on the display into your Solstice Client to establish a direct connection.
Current Status:
Updated the server to discovery version 4.3 which resolved the issues
Services Affected:
Integrated AV
Full Description:
Mersive Solstice Pods with versions 3.3.2, 3.2.1, 3.1.1 are experiencing discovery issues with the Solstice Discovery Service when trying to connect through client Solstice applications. Current workaround is to input the IP of the pod shown on the display into your Solstice Client to establish a direct connection.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Mersive Solstice Pods with versions 3.3.2, 3.2.1, 3.1.1 are experiencing discovery issues with the Solstice Discovery Service when trying to connect through client Solstice applications. Current workaround is to input the IP of the pod shown on the display into your Solstice Client to establish a direct connection. | Updated the server to discovery version 4.3 which resolved the issues | 2019-08-29 | 14:41:36 |
| Mersive Solstice Pods with versions 3.3.2, 3.2.1, 3.1.1 are experiencing discovery issues with the Solstice Discovery Service when trying to connect through client Solstice applications. Current workaround is to input the IP of the pod shown on the display into your Solstice Client to establish a direct connection. | CIT has reported the issue to the vendor and is awaiting a reply back for further information. Later firmware revisions are unaffected. | 2019-08-15 | 15:11:31 |