Performance Issue: Remedy Email
Last Updated:
2019-08-07 12:30:37
Event:
2019-08-06 16:57:00
Status:
Closed
Brief Description:
Alert email going out from Remedy. It appears that some email going out from Remedy, may not be identified correctly as Cornell email, and may generate error messages or spam warnings.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has corrected the issue with outgoing email from Remedy.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Alert email going out from Remedy. It appears that some email going out from Remedy, may not be identified correctly as Cornell email, and may generate error messages or spam warnings.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Alert email going out from Remedy. It appears that some email going out from Remedy, may not be identified correctly as Cornell email, and may generate error messages or spam warnings. | The vendor has corrected the issue with outgoing email from Remedy. | 2019-08-07 | 12:30:37 |
| Alert email going out from Remedy. It appears that some email going out from Remedy, may not be identified correctly as Cornell email, and may generate error messages or spam warnings. | Remedy Admins are currently investigating. | 2019-08-06 | 17:02:06 |