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Performance Issue: Microsoft Outlook on the Web mailbox access - 7/31/2019

Last Updated:
2019-07-31 11:44:41
Event:
2019-07-31 07:40:00
Status:
Closed
Brief Description:
A transient network issue resulted in some users being unable to access their mailboxes in Outlook on the Web.
User Impact:
During the incident, some users were unable to access their mailboxes in Outlook on the Web.
Workaround:
There is no workaround for this issue
Current Status:
Monitoring indicates that impact has now been remediated. Further investigation determined that a portion of the load-balancing infrastructure became degraded, resulting in user requests not being routed correctly.

Staff continue to analyze and monitor the affected systems to help prevent this problem from recurring.
Services Affected:
Email and Calendar
Subsites Affected:
Outlook on the Web
Full Description:
A transient network issue resulted in some users being unable to access their mailboxes in Outlook on the Web.

Monitoring indicates that impact has now been remediated. Further investigation determined that a portion of the load-balancing infrastructure became degraded, resulting in user requests not being routed correctly.

Staff continue to analyze and monitor the affected systems to help prevent this problem from recurring.



Timeline of Changes

Description Current Status Date Time
A transient network issue resulted in some users being unable to access their mailboxes in Outlook on the Web. Monitoring indicates that impact has now been remediated. Further investigation determined that a portion of the load-balancing infrastructure became degraded, resulting in user requests not being routed correctly. Staff continue to analyze and monitor the affected systems to help prevent this problem from recurring. Monitoring indicates that impact has now been remediated. Further investigation determined that a portion of the load-balancing infrastructure became degraded, resulting in user requests not being routed correctly. Staff continue to analyze and monitor the affected systems to help prevent this problem from recurring. 2019-07-31 11:43:37