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Performance Issue: cornell.edu and Some Other Cornell Websites Slow Response

Last Updated:
2019-06-29 00:13:11
Event:
2019-06-28 20:17:00
Status:
Closed
Brief Description:
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage.
User Impact:
Content is slow to load on Cornell websites using Embanner.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft services appear to be working normally. Cornell's configuration has been reverted back to using them.
Services Affected:
Not Applicable
Full Description:
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating.



Timeline of Changes

Description Current Status Date Time
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. Microsoft services appear to be working normally. Cornell's configuration has been reverted back to using them. 2019-06-29 00:13:11
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. Cornell staff have temporarily removed the dependency on Microsoft systems using on-campus services. Web content is loading at a normal speed. Once Microsoft provides confirmation that the issue with Azure is resolved, Cornell web configurations will be reverted to their usual setup. 2019-06-28 22:14:36
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. Microsoft has indicated there is a problem with Azure storage and they are working on it. Cornell staff are investigating possibilities for a workaround that would remove dependence on Azure until Microsoft resolves the problem. 2019-06-28 21:40:24
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. Cornell University Communications is working with the vendor. 2019-06-28 20:37:02
Images not loading for www.cornell.edu website. University Communication is working with the vendor. 2019-06-28 20:26:33