Performance Issue: cornell.edu and Some Other Cornell Websites Slow Response
Last Updated:
2019-06-28 20:13:11
Event:
2019-06-28 16:17:00
Status:
Closed
Brief Description:
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage.
User Impact:
Content is slow to load on Cornell websites using Embanner.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft services appear to be working normally. Cornell's configuration has been reverted back to using them.
Services Affected:
Not Applicable
Full Description:
cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. | Microsoft services appear to be working normally. Cornell's configuration has been reverted back to using them. | 2019-06-28 | 20:13:11 |
| cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. | Cornell staff have temporarily removed the dependency on Microsoft systems using on-campus services. Web content is loading at a normal speed. Once Microsoft provides confirmation that the issue with Azure is resolved, Cornell web configurations will be reverted to their usual setup. | 2019-06-28 | 18:14:36 |
| cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. | Microsoft has indicated there is a problem with Azure storage and they are working on it. Cornell staff are investigating possibilities for a workaround that would remove dependence on Azure until Microsoft resolves the problem. | 2019-06-28 | 17:40:24 |
| cornell.edu and some other Cornell University websites are currently loading slowly, due to performance issues with a component, Embanner. In many cases the page will eventually load. The problem may be due to issues in cloud storage. Cornell and vendor staff are investigating. | Cornell University Communications is working with the vendor. | 2019-06-28 | 16:37:02 |
| Images not loading for www.cornell.edu website. | University Communication is working with the vendor. | 2019-06-28 | 16:26:33 |