Unplanned Outage: Experiencing problem with Remedy Mailbox
Last Updated:
2010-10-12 04:00:00
Event:
2010-10-12 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Emails were processed for about 10 minutes and then it stopped. Therefore, emails sent since about 1 PM have not been processed. We are working on this and will let you know as I know more.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The problem with the Remedy email processing has been resolved. The issue was due to a large attachment (>10 mb) sent in an email. I will get back to you later on on best practices regarding attachments.\n\nAgain, really sorry for the inconvenience this has caused today.\n | The problem with the Remedy email processing has been resolved. The issue was due to a large attachment (>10 mb) sent in an email. I will get back to you later on on best practices regarding attachments.\n\nAgain, really sorry for the inconvenience this has caused today.\n | 2010-10-12 | 04:00:00 |