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Unplanned Outage: Experiencing problem with Remedy Mailbox

Last Updated:
2010-10-12 00:00:00
Event:
2010-10-12 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Emails were processed for about 10 minutes and then it stopped. Therefore, emails sent since about 1 PM have not been processed. We are working on this and will let you know as I know more.



Timeline of Changes

Description Current Status Date Time
The problem with the Remedy email processing has been resolved. The issue was due to a large attachment (>10 mb) sent in an email. I will get back to you later on on best practices regarding attachments.\n\nAgain, really sorry for the inconvenience this has caused today.\n The problem with the Remedy email processing has been resolved. The issue was due to a large attachment (>10 mb) sent in an email. I will get back to you later on on best practices regarding attachments.\n\nAgain, really sorry for the inconvenience this has caused today.\n 2010-10-12 00:00:00