Performance Issue: Some Users Unable to Access Zoom
Last Updated:
2019-06-24 18:46:44
Event:
2019-06-24 18:09:00
Status:
Closed
Brief Description:
The IT Service Desk has received reports the some users are currently unable to log into Zoom.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Zoom reports that this issue has been resolved and we have been able to confirm that the service is working properly now.
Services Affected:
Web and Video Conferencing
Full Description:
The IT Service Desk has received reports the some users are currently unable to log into Zoom.
Zoom sessions that were running from before that start of these issues appear to be functioning normally.
Zoom sessions that were running from before that start of these issues appear to be functioning normally.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The IT Service Desk has received reports the some users are currently unable to log into Zoom. Zoom sessions that were running from before that start of these issues appear to be functioning normally. | Zoom reports that this issue has been resolved and we have been able to confirm that the service is working properly now. | 2019-06-24 | 18:46:44 |
| The IT Service Desk has received reports the some users are currently unable to log into Zoom. Zoom sessions that were running from before that start of these issues appear to be functioning normally. | IT staff are currently working with the Vendor to resolve the issue. Zoom support is aware of the issue and has posted the following to their site: We are currently investigating reports of customers unable to visit the Zoom website (zoom.us), and some customers unable to start and join meetings and webinars. Our team is currently investigating these reports. Time posted Jun 24, 11:17 PDT Components affected Degraded Performance Zoom Meetings Degraded Performance Zoom Video Webinars Degraded Performance Zoom Software | 2019-06-24 | 18:31:59 |
| The IT Service Desk has received reports the some users are currently unable to log into Zoom. Zoom sessions that were running from before that start of these issues appear to be functioning normally. | IT staff are currently working with the Vendor to resolve the issue. | 2019-06-24 | 18:15:02 |