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Performance Issue: Potential Older Mac Startup Issue with Confidential Data Discovery (Spirion

Last Updated:
2019-07-12 09:53:23
Event:
2019-06-18 16:32:00
Status:
Closed
Brief Description:
Mac computers running macOS 10.13 (High Sierra) and older, and that have startup volumes that use file formats other than Apple's APFS, and that are enrolled in Confidential Data Discovery (Spirion), may encounter startup problems.
User Impact:
Affected Macs will not start up, and display a gray "no" symbol on a black background.
Workaround:
There is no workaround for this issue
Current Status:
This issue has been moved to the Spirion service website while the vendor works on a solution.
Services Affected:
Confidential Data Discovery
Subsites Affected:
Identity Finder
Full Description:
Mac computers running macOS 10.13 (High Sierra) and older, and that have startup volumes that use file formats other than Apple's APFS, and that are enrolled in Confidential Data Discovery (Spirion), may encounter startup problems since a recent update to CDD.

Affected Macs will not start up, and display a gray "no" symbol on a black background.

Individuals affected by this problem should contact their technical support provider to have the problem addressed. If you aren't sure who that is, contact the IT Service Desk.



Timeline of Changes

Description Current Status Date Time
Mac computers running macOS 10.13 (High Sierra) and older, and that have startup volumes that use file formats other than Apple's APFS, and that are enrolled in Confidential Data Discovery (Spirion), may encounter startup problems since a recent update to CDD. Affected Macs will not start up, and display a gray "no" symbol on a black background. Individuals affected by this problem should contact their technical support provider to have the problem addressed. If you aren't sure who that is, contact the IT Service Desk. This issue has been moved to the Spirion service website while the vendor works on a solution. 2019-07-12 09:52:55
Mac computers running macOS 10.13 (High Sierra) and older, and that have startup volumes that use file formats other than Apple's APFS, and that are enrolled in Confidential Data Discovery (Spirion), may encounter startup problems since a recent update to CDD. Affected Macs will not start up, and display a gray "no" symbol on a black background. Individuals affected by this problem should contact their technical support provider to have the problem addressed. If you aren't sure who that is, contact the IT Service Desk. The vendor is working on the issue. 2019-06-18 16:38:47