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Performance Issue: CUView Players Using Axis Are Not Updating When Content Is Changed

Last Updated:
2019-06-12 18:14:17
Event:
2019-06-11 15:22:00
Status:
Closed
Brief Description:
We have received reports from a number of CUView customers reporting that their channel players are not updating when their content is changed.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has resolved the issue. New content is now being displayed properly.
Services Affected:
Digital Signage
Full Description:
We have received reports from a number of CUView customers reporting that their channel players are not updating when their content is changed.

This issue is only affecting Visix (Axis TV) and is not affecting those players that are using Appspace.


Timeline of Changes

Description Current Status Date Time
We have received reports from a number of CUView customers reporting that their channel players are not updating when their content is changed. This issue is only affecting Visix (Axis TV) and is not affecting those players that are using Appspace. The vendor has resolved the issue. New content is now being displayed properly. 2019-06-12 18:14:17
We have received reports from a number of CUView customers reporting that their channel players are not updating when their content is changed. This issue is only affecting Visix (Axis TV) and is not affecting those players that are using Appspace. We are currently working with the Vendor to resolve the issue. 2019-06-11 15:29:30