Skip to main content

Unplanned Outage: Rhodes Hall Server Farm

Last Updated:
2019-06-06 15:05:13
Event:
2019-06-06 13:38:00
Status:
Closed
Brief Description:
From around 9:38 to 9:53 this morning, Thursday, June 6, 2019, there was an unplanned outage of services from the Rhodes Hall server farm. Connections were disabled to resolve the active issue.
User Impact:
IT services hosted on Rhodes Hall servers were unavailable from 9:38 to 9:53, June 6, 2019.
Workaround:
There is no workaround for this issue
Current Status:
Connections were disabled to resolve the active issue. Configuration changes have been applied, but the problem links remain disabled for the interim.
Services Affected:
Not Applicable
Subsites Affected:
Video on Demand
Full Description:
From 9:38 to 9:53 this morning, Thursday, June 6, 2019, there was an unplanned outage of services from the Rhodes Hall server farm.

While preparing for router cut-overs on June 16, a misconfiguration in one of the new routers was discovered. This caused a spanning-tree issue for the layer-2 parts of the server farm.

Connections were disabled to resolve the active issue. Configuration changes have been applied, but the problem links remain disabled for the interim.


Timeline of Changes

Description Current Status Date Time
From 9:38 to 9:53 this morning, Thursday, June 6, 2019, there was an unplanned outage of services from the Rhodes Hall server farm. While preparing for router cut-overs on June 16, a misconfiguration in one of the new routers was discovered. This caused a spanning-tree issue for the layer-2 parts of the server farm. Connections were disabled to resolve the active issue. Configuration changes have been applied, but the problem links remain disabled for the interim. Connections were disabled to resolve the active issue. Configuration changes have been applied, but the problem links remain disabled for the interim. 2019-06-06 15:05:13