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Performance Issue: Student enrollment issue with Canvas

Last Updated:
2019-05-20 15:11:21
Event:
2019-05-20 09:27:00
Status:
Closed
Brief Description:
Students group association was not preserved following yesterday's Canvas outage was resolved.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
We worked with the Canvas vendor to identify the root cause and changes were put in place to prevent this from happening in the future. Please contact us at canvas@cornell.edu if you have any concerns or questions.
Services Affected:
Learning Technologies
Subsites Affected:
Course Management (Blackboard)
Full Description:
On Sunday, May 19th, we experienced an error with student enrollments. Some students were removed from Canvas courses. This issue has now been resolved. As a result of this error, once students were added back to their courses, their group association was not preserved. This means that group assignments that were graded will appear as ungraded in the grade book.



Timeline of Changes

Description Current Status Date Time
On Sunday, May 19th, we experienced an error with student enrollments. Some students were removed from Canvas courses. This issue has now been resolved. As a result of this error, once students were added back to their courses, their group association was not preserved. This means that group assignments that were graded will appear as ungraded in the grade book. We worked with the Canvas vendor to identify the root cause and changes were put in place to prevent this from happening in the future. Please contact us at canvas@cornell.edu if you have any concerns or questions. 2019-05-20 15:11:20
On Sunday, May 19th, we experienced an error with student enrollments. Some students were removed from Canvas courses. This issue has now been resolved. As a result of this error, once students were added back to their courses, their group association was not preserved. This means that group assignments that were graded will appear as ungraded in the grade book. We are actively working with Canvas support to address this issue and to restore group associations and grades. We will update instructors once this is resolved. Please contact us at canvas@cornell.edu if you have any concerns or questions. 2019-05-20 09:33:59