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Unplanned Outage: Unplanned Outage of Video On Demand (VOD) and Video Platform Service (VPS)

Last Updated:
2019-05-13 16:56:34
Event:
2019-05-13 16:18:00
Status:
Closed
Brief Description:
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has confirmed that they have taken steps to restore service in the short-term and will continue their investigation into the root cause.
Services Affected:
Video Streaming & Hosting
Full Description:
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning.



Timeline of Changes

Description Current Status Date Time
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. The vendor has confirmed that they have taken steps to restore service in the short-term and will continue their investigation into the root cause. 2019-05-13 16:56:34
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. Service appears to be restored at this time, but we are awaiting confirmation from the vendor that the root cause has been resolved. 2019-05-13 16:41:03
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. Our users and self-testing are now showing things working again, but we don’t yet have confirmation from the vendor that it’s resolved. 2019-05-13 16:38:46
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. The vendor has confirmed the service disruption and is investigating. 2019-05-13 16:36:23
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. CIT is reaching out to the vendor to address the disruption. 2019-05-13 16:23:47