Unplanned Outage: Unplanned Outage of Video On Demand (VOD) and Video Platform Service (VPS)
Last Updated:
2019-05-13 20:56:34
Event:
2019-05-13 20:18:00
Status:
Closed
Brief Description:
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The vendor has confirmed that they have taken steps to restore service in the short-term and will continue their investigation into the root cause.
Services Affected:
Video Streaming & Hosting
Full Description:
The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. | The vendor has confirmed that they have taken steps to restore service in the short-term and will continue their investigation into the root cause. | 2019-05-13 | 20:56:34 |
| The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. | Service appears to be restored at this time, but we are awaiting confirmation from the vendor that the root cause has been resolved. | 2019-05-13 | 20:41:03 |
| The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. | Our users and self-testing are now showing things working again, but we don’t yet have confirmation from the vendor that it’s resolved. | 2019-05-13 | 20:38:46 |
| The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. | The vendor has confirmed the service disruption and is investigating. | 2019-05-13 | 20:36:23 |
| The Video On Demand (VOD) and Video Platform Service (VPS) are currently experiencing an unplanned service disruption which is preventing these services from functioning. | CIT is reaching out to the vendor to address the disruption. | 2019-05-13 | 20:23:47 |