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Performance Issue: PeopleSoft - Intermittent errors reported

Last Updated:
2019-05-09 18:02:41
Event:
2019-05-09 14:00:00
Status:
Closed
Brief Description:
We have received reports of intermittent issues when attempting to log into Production PeopleSoft. People are receiving a message indicating a "Server error (500)".
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
All "Not Posted" job output has been resent and the jobs are in "Posted" status.
The system is fully functional. IBM will be working on replacing the failed hardware.
Services Affected:
Human Resource Information Management
Subsites Affected:
PeopleSoft
Full Description:
We have received reports of intermittent issues when attempting to log into Production PeopleSoft.
People are receiving a message indicating a "Server error (500)".



Timeline of Changes

Description Current Status Date Time
We have received reports of intermittent issues when attempting to log into Production PeopleSoft. People are receiving a message indicating a "Server error (500)". All "Not Posted" job output has been resent and the jobs are in "Posted" status. The system is fully functional. IBM will be working on replacing the failed hardware. 2019-05-09 18:02:41
We have received reports of intermittent issues when attempting to log into Production PeopleSoft. People are receiving a message indicating a "Server error (500)". The jobs that were in the "Posting" status have now "Posted". Jobs that were in the "Not Posted" status, we are working on resending the output. There are a number of these and we will notify you when they have all been "Posted". 2019-05-09 17:56:37
We have received reports of intermittent issues when attempting to log into Production PeopleSoft. People are receiving a message indicating a "Server error (500)". Users should be able to log into Production PeopleSoft without error now. The output of batch jobs is still not posting. We are continuing to work on this issue. 2019-05-09 16:27:02
We have received reports of intermittent issues when attempting to log into Production PeopleSoft. People are receiving a message indicating a "Server error (500)". CIT is looking into the issue and will provide updates as they become available. 2019-05-09 14:02:45