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Scheduled Service Change: Remedy Patching

Event:
2019-04-07 10:00:00
Expected Duration:
2019-04-07 16:00:00
Status:
Closed
Brief Description:
The BMC vendor will apply patches and adjust configuration of Remedy to improve the performance and reliability of the Remedy system.
User Impact:
Improved system performance and reliability.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Cornell's Remedy system will be unavailable Sunday April 4, 2019 from 6:00 a.m. - noon while the vendor applies software patches and adjusts the configuration of multiple servers within the system to improve system reliability and performance. All incoming email tickets and ticket updates will be held on Cornell's e-mail server during the outage, and will be processed normally once the service is back up and running.

Any questions or concerns about this can be directed to remedy-admin@cornell.edu
CIT TDX ID:
CRQ000001032777


Timeline of Changes

Description Current Status Date Time
Cornell's Remedy system will be unavailable Sunday April 4, 2019 from 6:00 a.m. - noon while the vendor applies software patches and adjusts the configuration of multiple servers within the system to improve system reliability and performance. All incoming email tickets and ticket updates will be held on Cornell's e-mail server during the outage, and will be processed normally once the service is back up and running. Any questions or concerns about this can be directed to remedy-admin@cornell.edu 2019-04-05 17:46:12