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Unplanned Outage: Power failed to return when work was finished

Last Updated:
2019-04-02 08:43:01
Event:
2019-04-02 08:00:00
Status:
Closed
Brief Description:
Work was completed on schedule, but when power was restored, some devices did not come back on-line. Network Engineers are on-site working on Managed Firewalls to fully restore service.
User Impact:
This outage will affect all students, staff and faculty on North Campus.
Workaround:
There is no workaround for this issue
Current Status:
North Campus wireless networks have been restored. VPN Service to North Campus should be restored soon.

04:40 UPDATE
Eric called back to say that all services have been restored at this time. We will continue to monitor the situation until we are sure that all devices are working properly.
Services Affected:
Managed Firewall
Full Description:
Work was completed on schedule, but when power was restored, some devices did not come back on-line. Network Engineers are on-site working on Managed Firewalls to fully restore service. Outage affects all of North Campus.


Timeline of Changes

Description Current Status Date Time
Work was completed on schedule, but when power was restored, some devices did not come back on-line. Network Engineers are on-site working on Managed Firewalls to fully restore service. Outage affects all of North Campus. North Campus wireless networks have been restored. VPN Service to North Campus should be restored soon. 04:40 UPDATE Eric called back to say that all services have been restored at this time. We will continue to monitor the situation until we are sure that all devices are working properly. 2019-04-02 08:40:00
Work was completed on schedule, but when power was restored, some devices did not come back on-line. Network Engineers are on-site working on Managed Firewalls to fully restore service. Outage affects all of North Campus. North Campus wireless networks have been restored. VPN Service to North Campus should be restored soon. 2019-04-02 08:26:33