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Performance Issue: Video On Demand - Adding New Users as Collaborators or Channel Members

Last Updated:
2019-03-25 09:24:14
Event:
2019-03-12 14:33:00
Status:
Closed
Brief Description:
Users are unable to add other users created after 1/8/19 as collaborators or channel members in Video On Demand (VOD). CIT is working with the vendor to fix the issue.
Current Status:
The vendor has implemented a solution and new user accounts are now successfully populating in Video On Demand (VOD).
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand



Timeline of Changes

Description Current Status Date Time
Users are unable to add other users created after 1/8/19 as collaborators or channel members in Video On Demand (VOD). CIT is working with the vendor to fix the issue. The vendor has implemented a solution and new user accounts are now successfully populating in Video On Demand (VOD). 2019-03-25 09:24:14
Users are unable to add other users created after 1/8/19 as collaborators or channel members in Video On Demand (VOD). CIT is working with the vendor to fix the issue. The vendor has developed what they believe to be a solution to the problem and will be attempting to apply it Sunday, March 24, 2019. 2019-03-20 10:07:55
Users are unable to add other users created after 1/8/19 as collaborators or channel members in Video On Demand (VOD). CIT is working with the vendor to fix the issue. CIT is investigating 2019-03-12 14:40:48