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Performance Issue: Box--Some individuals' collaboration access to folders removed

Last Updated:
2019-03-13 08:13:44
Event:
2019-03-11 09:04:00
Status:
Closed
Brief Description:
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. Users may report "missing" content due to losing access to the folder.
User Impact:
N/A
Workaround:
Anyone who notices they have lost collaborator access to a folder can contact the owner and ask to be re-added.
Current Status:
All Box collaborations are restored. Users may have to take action if they marked the folder for offline use in Box Drive; marked the folder to sync in Box Sync; or Marked the folder for offline use in mobile apps. Additional information can be found at https://status.box.com/incidents/3gwt2brlbqr1.
Services Affected:
Document Sharing and Collaboration
Subsites Affected:
Box
Full Description:
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations.



Timeline of Changes

Description Current Status Date Time
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations. All Box collaborations are restored. Users may have to take action if they marked the folder for offline use in Box Drive; marked the folder to sync in Box Sync; or Marked the folder for offline use in mobile apps. Additional information can be found at https://status.box.com/incidents/3gwt2brlbqr1. 2019-03-13 08:13:44
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations. Box is monitoring the remediation process, which is still ongoing. We are diligently restoring the affected collaborations. We expect the restore process may take several days. 2019-03-12 08:12:20
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations. Box continues to pursue a remediation path that may allow us to restore the affected collaborations. 2019-03-11 18:52:40
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations. Box is working on restoring collaborators to the folders. 2019-03-11 10:15:33
There are reports of an issue in Box that resulted in some users being inadvertently removed as collaborators from folders. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations. CIT is currently investigating. 2019-03-11 09:07:03