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Performance Issue: Code42 Data Missing for Certified Desktop Reporting

Last Updated:
2019-03-07 09:35:43
Event:
2019-03-04 12:27:00
Status:
Closed
Brief Description:
An error with the nightly data extract from Code42 caused an empty data feed to occur to Certified Desktop reporting tools. The impact is that all Code42 compliance data is report.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The Code42 data has been restored to the Certified Desktop Tableau reports and is reflected accurately now.
Services Affected:
Certified Desktop
Full Description:
An error with the nightly data extract from Code42 caused an empty data feed to occur to Certified Desktop reporting tools. The impact is that all Code42 compliance data is report.



Timeline of Changes

Description Current Status Date Time
An error with the nightly data extract from Code42 caused an empty data feed to occur to Certified Desktop reporting tools. The impact is that all Code42 compliance data is report. The Code42 data has been restored to the Certified Desktop Tableau reports and is reflected accurately now. 2019-03-07 09:35:43
An error with the nightly data extract from Code42 caused an empty data feed to occur to Certified Desktop reporting tools. The impact is that all Code42 compliance data is report. We have a replacement file for Code42 status that will be loaded early in the morning on 3/5/19 at which point data issues will have been resolved. 2019-03-04 15:21:28
An error with the nightly data extract from Code42 caused an empty data feed to occur to Certified Desktop reporting tools. The impact is that all Code42 compliance data is report. CIT is aware of the problem and are working quickly to resolve the issue. 2019-03-04 12:57:55