Skip to main content

Performance Issue: Qualtrics Surveys--Difficulties Accessing Distributions Screen

Last Updated:
2019-02-27 10:57:15
Event:
2019-02-27 08:44:00
Status:
Closed
Brief Description:
There have been reports of individuals having difficulties accessing the Distributions screen in the Qualtrics survey service. CIT staff have contacted the vendor.
User Impact:
When individuals select "Distributions" while in a Qualtrics survey administration they either get a blank page or a 500 error
Workaround:
There is no workaround for this issue
Current Status:
There have been no further reports of this issue, and in repeated tests the service appears to be performing normally.
Services Affected:
Survey Service
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
There have been reports of individuals having difficulties accessing the Distributions screen in the Qualtrics survey service. CIT staff have contacted the vendor.



Timeline of Changes

Description Current Status Date Time
There have been reports of individuals having difficulties accessing the Distributions screen in the Qualtrics survey service. CIT staff have contacted the vendor. There have been no further reports of this issue, and in repeated tests the service appears to be performing normally. 2019-02-27 10:57:15
There have been reports of individuals having difficulties accessing the Distributions screen in the Qualtrics survey service. CIT staff have contacted the vendor. CIT staff have contacted Qualtrics. 2019-02-27 09:25:56
There have been reports of individuals having difficulties signing into the Qualtrics survey service, or using other aspects of the survey administration interface. CIT staff have contacted the vendor. CIT staff have contacted Qualtrics. 2019-02-27 08:48:41