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Performance Issue: Remedy Performance Issues

Last Updated:
2019-02-25 17:22:07
Event:
2019-02-25 11:49:00
Status:
Closed
Brief Description:
The IT Service Desk has received a number of reports of delayed email processing in Remedy this morning.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Remedy email performance continues to be normal.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy.



Timeline of Changes

Description Current Status Date Time
The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy. Remedy email performance continues to be normal. 2019-02-25 17:22:07
The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy. Remedy e-mail delays seem to be down to less than 5 minutes now. The Remedy Admins are monitoring the situation for the rest of the day to verify this. Delays longer than 5 minutes that are observed after 2pm should be reported to remedy-admin@cornell.edu for investigation. 2019-02-25 14:44:28
The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy. The Remedy admins are currently working with the vendor. 2019-02-25 11:56:52