Performance Issue: Remedy Performance Issues
Last Updated:
2019-02-25 22:22:07
Event:
2019-02-25 16:49:00
Status:
Closed
Brief Description:
The IT Service Desk has received a number of reports of delayed email processing in Remedy this morning.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Remedy email performance continues to be normal.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy. | Remedy email performance continues to be normal. | 2019-02-25 | 22:22:07 |
| The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy. | Remedy e-mail delays seem to be down to less than 5 minutes now. The Remedy Admins are monitoring the situation for the rest of the day to verify this. Delays longer than 5 minutes that are observed after 2pm should be reported to remedy-admin@cornell.edu for investigation. | 2019-02-25 | 19:44:28 |
| The Remedy admins are currently working with the vendor on on the email processing issue as well as other performance issues with Remedy. | The Remedy admins are currently working with the vendor. | 2019-02-25 | 16:56:52 |