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Performance Issue: Zoom account creation issue

Last Updated:
2019-02-15 14:15:28
Event:
2019-02-12 16:10:00
Status:
Closed
Brief Description:
Some Cornell Zoom user's are currently unable to create new accounts.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
This issue has been resolved by vendor.
Services Affected:
Web and Video Conferencing
Full Description:
Some Cornell Zoom users are currently unable to create new accounts.

Anyone who previously had a free Zoom account using their netid@cornell.edu email address is unable to create a new account in the Cornell instance of Zoom. This issue is only affecting users who previously had a free Zoom account.


Timeline of Changes

Description Current Status Date Time
Some Cornell Zoom users are currently unable to create new accounts. Anyone who previously had a free Zoom account using their netid@cornell.edu email address is unable to create a new account in the Cornell instance of Zoom. This issue is only affecting users who previously had a free Zoom account. This issue has been resolved by vendor. 2019-02-15 14:15:28
Some Cornell Zoom users are currently unable to create new accounts. Anyone who previously had a free Zoom account using their netid@cornell.edu email address is unable to create a new account in the Cornell instance of Zoom. This issue is only affecting users who previously had a free Zoom account. The Zoom engineering team is currently working to resolve this issue. 2019-02-12 16:30:15
Some Cornell Zoom user's are currently unable to create new accounts. Anyone who previously had a free Zoom account using their netid@cornell.edu email address is unable to create a new account in the Cornell instance of Zoom. This issue is only affecting users who previously had a free Zoom account. The Zoom engineering team is currently working to resolve this issue. 2019-02-12 16:22:46