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Performance Issue: Zoom recording issue affecting students

Last Updated:
2019-03-01 10:06:47
Event:
2019-02-11 10:58:00
Status:
Closed
Brief Description:
For Zoom recording, students are supposed to be restricted to local-only recording, but Zoom is allowing at least some students to record to the cloud. 
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
At this time the issue appears to be resolved with the exception of one individual which the vendor still investigating.

Services Affected:
Web & Video Conferencing
Full Description:
For Zoom recording, students are supposed to be restricted to local-only recording, but Zoom is allowing at least some students to record to the cloud.  Because Zoom cloud recordings are automatically transferred to the Video On Demand (VOD) service and students have view-only access to the VOD, they will not be able to access or download their Zoom recordings if they record to the cloud.



Timeline of Changes

Description Current Status Date Time
For Zoom recording, students are supposed to be restricted to local-only recording, but Zoom is allowing at least some students to record to the cloud.  Because Zoom cloud recordings are automatically transferred to the Video On Demand (VOD) service and students have view-only access to the VOD, they will not be able to access or download their Zoom recordings if they record to the cloud. At this time the issue appears to be resolved with the exception of one individual which the vendor still investigating. 2019-03-01 10:06:47
For Zoom recording, students are supposed to be restricted to local-only recording, but Zoom is allowing at least some students to record to the cloud.  Because Zoom cloud recordings are automatically transferred to the Video On Demand (VOD) service and students have view-only access to the VOD, they will not be able to access or download their Zoom recordings if they record to the cloud. The vendor is investigating why students have access that their account permissions should not allow.  Students should limit their use of Zoom recording to local only as they will not be able to access cloud recordings that have been transferred to the Video On Demand service. 2019-02-11 11:02:14