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Performance Issue: Certified Desktop Confidential Data Scan Problems

Last Updated:
2019-01-29 19:10:05
Event:
2019-01-28 21:29:00
Status:
Closed
Brief Description:
The data feed providing Certified Desktop compliance metrics is currently having problems.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
On Tuesday, January 15th an upgrade to Spirion infrastructure was performed successfully. On Saturday, January 19th a Spirion scheduled task which has been running without issue for some time removed all historical data scan information from the Spirion database. We are working with the vendor to ensure that this does not happen in the future and are investigating ways to repopulate the data that was present before 1/19/19.
Services Affected:
Certified Desktop
Full Description:
The data feed providing Certified Desktop compliance metrics is currently having problems.



Timeline of Changes

Description Current Status Date Time
The data feed providing Certified Desktop compliance metrics is currently having problems. On Tuesday, January 15th an upgrade to Spirion infrastructure was performed successfully. On Saturday, January 19th a Spirion scheduled task which has been running without issue for some time removed all historical data scan information from the Spirion database. We are working with the vendor to ensure that this does not happen in the future and are investigating ways to repopulate the data that was present before 1/19/19. 2019-01-29 19:10:05
The data feed providing Certified Desktop compliance metrics is currently having problems. CIT is aware of the issue and are working with the stakeholders to identify the source of the problem and a resolution. 2019-01-28 21:35:45