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Performance Issue: Some call vectors are currently not working

Last Updated:
2019-01-14 10:05:37
Event:
2019-01-14 08:43:00
Status:
Closed
Brief Description:
Some call vectors are currently not working.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
CIT voice engineers have resolved this issue and the Call Management System is now working normally.
Services Affected:
Telephone
Full Description:
The call vectors are currently not working for IT Service Desk and the Vet School Animal Clinic. Any call vectors that have a custom message associated with it are currently not working.

You can now reach the IT Service Desk at 607-255-5500.



Timeline of Changes

Description Current Status Date Time
The call vectors are currently not working for IT Service Desk and the Vet School Animal Clinic. Any call vectors that have a custom message associated with it are currently not working. You can now reach the IT Service Desk at 607-255-5500. CIT voice engineers have resolved this issue and the Call Management System is now working normally. 2019-01-14 10:05:37
The call vectors are currently not working for IT Service Desk and the Vet School Animal Clinic. Any call vectors that have a custom message associated with it are currently not working. You can now reach the IT Service Desk at 607-255-5500. CIT voice engineers are currently working to resolve the issue. If you believe your phone service is being affected by this issue and you're not at the Vet School or CIT please contact the IT Service Desk at 607-255-5500. 2019-01-14 09:10:30
Some call vectors are currently not working. Any call vectors that have a custom message associated with it are currently not working. You can now reach the IT Service Desk at 607-255-5500. CIT voice engineers are currently working to resolve the issue. 2019-01-14 09:00:39
Some call vectors are currently not working. Any call vector that has a custom message associated with it is currently not working. For users trying to contact the IT Service Desk please send an email to itsd@cornell.edu or chat in with us at: https://it.cornell.edu/support CIT voice engineers are currently working to resolve the issue. 2019-01-14 08:50:17