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Performance Issue: Two Step Login Slow

Last Updated:
2019-01-10 18:38:48
Event:
2019-01-10 16:02:00
Status:
Closed
Brief Description:
Requests for Two Step Authentication are processing very slowly.
User Impact:
Significant delays on login requests.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has announced that the issue has been resolved. Attempts to sign in appear to be processing normally. Cornell and vendor staff continue to monitor the service.
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
Requests for Two Step Authentication are processing very slowly.



Timeline of Changes

Description Current Status Date Time
Requests for Two Step Authentication are processing very slowly. The vendor has announced that the issue has been resolved. Attempts to sign in appear to be processing normally. Cornell and vendor staff continue to monitor the service. 2019-01-10 18:38:48
Requests for Two Step Authentication are processing very slowly. The vendor https://status.duo.com is continuing to work on the issue. We are seeing some improvements in service. 2019-01-10 17:43:03
Requests for Two Step Authentication are processing very slowly. The vendor https://status.duo.com is currently investigating this issue. 2019-01-10 16:26:57
Requests for Two Step Authentication are processing very slowly. Vendor is currently working on this issue. 2019-01-10 16:08:46