Performance Issue: Two Step Login Slow
Last Updated:
2019-01-10 23:38:48
Event:
2019-01-10 21:02:00
Status:
Closed
Brief Description:
Requests for Two Step Authentication are processing very slowly.
User Impact:
Significant delays on login requests.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has announced that the issue has been resolved. Attempts to sign in appear to be processing normally. Cornell and vendor staff continue to monitor the service.
Services Affected:
Authentication and Authorization
Full Description:
Requests for Two Step Authentication are processing very slowly.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Requests for Two Step Authentication are processing very slowly. | The vendor has announced that the issue has been resolved. Attempts to sign in appear to be processing normally. Cornell and vendor staff continue to monitor the service. | 2019-01-10 | 23:38:48 |
| Requests for Two Step Authentication are processing very slowly. | The vendor https://status.duo.com is continuing to work on the issue. We are seeing some improvements in service. | 2019-01-10 | 22:43:03 |
| Requests for Two Step Authentication are processing very slowly. | The vendor https://status.duo.com is currently investigating this issue. | 2019-01-10 | 21:26:57 |
| Requests for Two Step Authentication are processing very slowly. | Vendor is currently working on this issue. | 2019-01-10 | 21:08:46 |