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Unplanned Outage: Exchange Account Manager (EAM)

Last Updated:
2018-12-11 15:33:30
Event:
2018-12-10 11:03:00
Status:
Closed
Brief Description:
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating.
User Impact:
Not possible to use the services at https://eam.exchange.cornell.edu/ to manage Resource Accounts ( https://it.cornell.edu/resource-accounts )
Workaround:
There is no workaround for this issue
Current Status:
Monitoring and testing indicate that EAM is continuing to work normally.
Services Affected:
Email and Calendar
Subsites Affected:
Resource Accounts
Full Description:
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating.



Timeline of Changes

Description Current Status Date Time
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating. Monitoring and testing indicate that EAM is continuing to work normally. 2018-12-11 15:33:30
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating. EAM service appears to be restored and operating normally. Cornell staff are verifying the issue is resolved. 2018-12-10 16:12:11
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating. Cornell staff is investigating. 2018-12-10 11:12:41