Unplanned Outage: Exchange Account Manager (EAM)
Last Updated:
2018-12-11 20:33:30
Event:
2018-12-10 16:03:00
Status:
Closed
Brief Description:
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating.
User Impact:
Not possible to use the services at https://eam.exchange.cornell.edu/ to manage Resource Accounts ( https://it.cornell.edu/resource-accounts )
Workaround:
There is no workaround for this issue
Current Status:
Monitoring and testing indicate that EAM is continuing to work normally.
Services Affected:
Email and Calendar
Subsites Affected:
Telephone Account Codes
Full Description:
The Exchange Account Manager service is currently unavailable. Cornell staff is investigating.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Exchange Account Manager service is currently unavailable. Cornell staff is investigating. | Monitoring and testing indicate that EAM is continuing to work normally. | 2018-12-11 | 20:33:30 |
| The Exchange Account Manager service is currently unavailable. Cornell staff is investigating. | EAM service appears to be restored and operating normally. Cornell staff are verifying the issue is resolved. | 2018-12-10 | 21:12:11 |
| The Exchange Account Manager service is currently unavailable. Cornell staff is investigating. | Cornell staff is investigating. | 2018-12-10 | 16:12:41 |