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Performance Issue: Intermittent E-List (Lyris) Delays

Last Updated:
2018-12-05 14:54:36
Event:
2018-11-19 18:39:00
Status:
Open
Brief Description:
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor.
User Impact:
Intermittent delays in e-list email delivery.
Workaround:
There is no workaround for this issue
Current Status:
The vendor, working in conjunction with Cornell staff, appears to have addressed the occurrence of long delays in e-list mail delivery. Small delays of about five to twelve minutes are still happening from time to time, and Cornell and vendor continue to work together toward resolving these.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor.

E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday.



Timeline of Changes

Description Current Status Date Time
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. The vendor, working in conjunction with Cornell staff, appears to have addressed the occurrence of long delays in e-list mail delivery. Small delays of about five to twelve minutes are still happening from time to time, and Cornell and vendor continue to work together toward resolving these. 2018-12-05 14:54:36
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. At the vendor's suggestion, Cornell staff restarted the main e-list server at 11:40 am, Wednesday, November 21, with a configuration change. The vendor is continuing to work on the root cause. 2018-11-21 13:19:10
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. E-list mail delivery is performing normally at this time. 2018-11-20 15:47:49