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Performance Issue: Intermittent E-List (Lyris) Delays

Last Updated:
2019-02-20 08:44:41
Event:
2018-11-19 18:39:00
Status:
Closed
Brief Description:
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor.
User Impact:
Intermittent delays in e-list email delivery.
Workaround:
There is no workaround for this issue
Current Status:
The vendor is continuing to work on the underlying problem of small delays.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor.

E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday.



Timeline of Changes

Description Current Status Date Time
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. The vendor is continuing to work on the underlying problem of small delays. 2019-01-11 10:20:37
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. The vendor, working in conjunction with Cornell staff, appears to have addressed the occurrence of long delays in e-list mail delivery. Small delays of about five to twelve minutes are still happening from time to time, and Cornell and vendor continue to work together toward resolving these. 2018-12-05 14:54:36
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. At the vendor's suggestion, Cornell staff restarted the main e-list server at 11:40 am, Wednesday, November 21, with a configuration change. The vendor is continuing to work on the root cause. 2018-11-21 13:19:10
There have been intermittent delays for delivery of E-List mail. Cornell staff are monitoring, and restoring service when necessary, and have opened an urgent ticket with the vendor. E-List mail suffered delays from 5:39 pm on Monday, November 19, until 12:05 am Tuesday, November 20, and again from 12:11 pm until 1:50 pm on Tuesday. E-list mail delivery is performing normally at this time. 2018-11-20 15:47:49