Skip to main content

Performance Issue: Remedy Not Processing New Messages

Last Updated:
2018-11-16 12:59:10
Event:
2018-11-16 08:27:00
Status:
Closed
Brief Description:
Remedy is receiving but not processing incoming e-mail at this time.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Remedy e-mail is processing normally at this time. Technical staff continue to investigate causes of the problem.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
Remedy is receiving but not processing incoming e-mail at this time.



Timeline of Changes

Description Current Status Date Time
Remedy is receiving but not processing incoming e-mail at this time. Remedy e-mail is processing normally at this time. Technical staff continue to investigate causes of the problem. 2018-11-16 09:15:03
Remedy is receiving but not processing incoming e-mail at this time. Vendor engineers are investigating the problem. 2018-11-16 08:29:33