Performance Issue: Remedy Not Processing New Messages
Last Updated:
2018-11-16 17:59:10
Event:
2018-11-16 13:27:00
Status:
Closed
Brief Description:
Remedy is receiving but not processing incoming e-mail at this time.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Remedy e-mail is processing normally at this time. Technical staff continue to investigate causes of the problem.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Remedy is receiving but not processing incoming e-mail at this time.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Remedy is receiving but not processing incoming e-mail at this time. | Remedy e-mail is processing normally at this time. Technical staff continue to investigate causes of the problem. | 2018-11-16 | 14:15:03 |
| Remedy is receiving but not processing incoming e-mail at this time. | Vendor engineers are investigating the problem. | 2018-11-16 | 13:29:33 |