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Performance Issue: E-List (Lyris) "From" Address Display Name Containing @ Symbol

Last Updated:
2018-11-19 12:41:38
Event:
2018-11-16 07:59:00
Status:
Closed
Brief Description:
The E-List service is currently rejecting valid emails that have a "From" address whose display name contains the @ symbol. The vendor is providing a fix to be applied Sunday, November 18. Workaround: Use the word "at" or a descriptive display name.
User Impact:
Email sent to an e-list that contains @ in the display name of the From address is rejected.
Workaround:
Workaround: Use the word "at" instead of the @ symbol.
Current Status:
The update was made on Sunday, November 18 and has fixed the problem. The @ symbol's presence in the display name no longer causes a submission to an e-list to be refused.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The E-List service is currently rejecting valid emails that have a "From" address whose display name contains the @ symbol. The vendor is providing a fix that will be applied Sunday, November 18.

Workaround: Use the word "at" instead of the @ symbol in display names, or use a descriptive display name, like "Cornell [Purpose] Group."

What display names are:
In many views of email, you can see two parts. It may look like:
"Jane M. Smith" jms99999@cornell.edu
or
jms99999@cornell.edu
(Jane M. Smith)

If it’s a group address, it could be something like:
"IT at Cornell Bulletin" itbulletin@cornell.edu
or
itbulletin@cornell.edu
(IT at Cornell Bulletin)

The display name is the plain language part of the From address, like "Jane M. Smith" or "IT at Cornell Bulletin." It often shows in preview fields for the email. It's usually different from the actual email address used to deliver the message, which always contains an @, like jms99999@cornell.edu or itbulletin@cornell.edu.



Timeline of Changes

Description Current Status Date Time
The E-List service is currently rejecting valid emails that have a "From" address whose display name contains the @ symbol. The vendor is providing a fix that will be applied Sunday, November 18. Workaround: Use the word "at" instead of the @ symbol in display names, or use a descriptive display name, like "Cornell [Purpose] Group." What display names are: In many views of email, you can see two parts. It may look like: "Jane M. Smith" jms99999@cornell.edu or jms99999@cornell.edu (Jane M. Smith) If it’s a group address, it could be something like: "IT at Cornell Bulletin" itbulletin@cornell.edu or itbulletin@cornell.edu (IT at Cornell Bulletin) The display name is the plain language part of the From address, like "Jane M. Smith" or "IT at Cornell Bulletin." It often shows in preview fields for the email. It's usually different from the actual email address used to deliver the message, which always contains an @, like jms99999@cornell.edu or itbulletin@cornell.edu. The update was made on Sunday, November 18 and has fixed the problem. The @ symbol's presence in the display name no longer causes a submission to an e-list to be refused. 2018-11-19 12:41:38
The E-List service is currently rejecting valid emails that have a "From" address whose display name contains the @ symbol. The vendor is providing a fix that will be applied Sunday, November 18. Workaround: Use the word "at" instead of the @ symbol in display names, or use a descriptive display name, like "Cornell [Purpose] Group." What display names are: In many views of email, you can see two parts. It may look like: "Jane M. Smith" jms99999@cornell.edu or jms99999@cornell.edu (Jane M. Smith) If it’s a group address, it could be something like: "IT at Cornell Bulletin" itbulletin@cornell.edu or itbulletin@cornell.edu (IT at Cornell Bulletin) The display name is the plain language part of the From address, like "Jane M. Smith" or "IT at Cornell Bulletin." It often shows in preview fields for the email. It's usually different from the actual email address used to deliver the message, which always contains an @, like jms99999@cornell.edu or itbulletin@cornell.edu. The vendor is providing a fix that will be applied Sunday, November 18. 2018-11-16 08:08:08
The E-List service is currently rejecting valid emails that have a "From" address whose display name contains the @ symbol. The vendor is providing a fix that will be applied Sunday, November 18. Workaround: Use the word "at" instead of the @ symbol in display names, or use a descriptive display name, like "Cornell [Purpose] Group." What display names are: In many views of email, you can see two parts. It may look like: "Jane M. Smith" jms99999@cornell.edu or jms99999@cornell.edu (Jane M. Smith) If it’s a group address, it could be something like: "IT at Cornell Bulletin" itbulletin@cornell.edu or itbulletin@cornell.edu (IT at Cornell Bulletin) The display name is the plain language part of the From address, like "Jane M. Smith" or "IT at Cornell Bulletin." It often shows in preview fields for the email. It's usually different from the actual email address used to deliver the message, which always contains an @, like jms99999@cornell.edu or itbulletin@cornell.edu. The vendor is providing a fix that will be applied Sunday, November 18. 2018-11-16 08:06:29