Unplanned Outage: POFAX (Purchase Order FAXes)
Last Updated:
2010-10-01 04:00:00
Event:
2010-09-30 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are currently experiencing an outage of the facility used to send Purchase Order FAXes. The outage started 9/30 at noon.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Progress is being made toward resolving the problem.\n | Progress is being made toward resolving the problem.\n | 2010-10-01 | 04:00:00 |
| The POFAX facility is now working. The problem was caused by a firewall rule which was referencing a DNS name rather than an IP address. The EZ-Print server modification yesterday changed the DNS name, causing the FAX server to reject connections from it.\n | The POFAX facility is now working. The problem was caused by a firewall rule which was referencing a DNS name rather than an IP address. The EZ-Print server modification yesterday changed the DNS name, causing the FAX server to reject connections from it.\n | 2010-10-01 | 04:00:00 |