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Unplanned Outage: POFAX (Purchase Order FAXes)

Last Updated:
2010-10-01 00:00:00
Event:
2010-09-30 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are currently experiencing an outage of the facility used to send Purchase Order FAXes. The outage started 9/30 at noon.



Timeline of Changes

Description Current Status Date Time
Progress is being made toward resolving the problem.\n Progress is being made toward resolving the problem.\n 2010-10-01 00:00:00
The POFAX facility is now working. The problem was caused by a firewall rule which was referencing a DNS name rather than an IP address. The EZ-Print server modification yesterday changed the DNS name, causing the FAX server to reject connections from it.\n The POFAX facility is now working. The problem was caused by a firewall rule which was referencing a DNS name rather than an IP address. The EZ-Print server modification yesterday changed the DNS name, causing the FAX server to reject connections from it.\n 2010-10-01 00:00:00