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Performance Issue: Duo Two Step Calls Not Working

Last Updated:
2018-11-05 12:10:18
Event:
2018-11-05 10:30:00
Status:
Closed
Brief Description:
The call me option in DUO Two-Step Authentication is currently not working.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
DUO posted the following to their status page:

Incident resolved
The issue regarding phone call authentications is fully resolved and all services are now fully functional.

We will be posting a root-cause analysis (RCA) here once our engineering team has conducted a thorough investigation of the issue with our telephony providers.
Services Affected:
Identity Services
Subsites Affected:
Two-Step Login
Full Description:
The call me option in DUO Two-Step Authentication is currently not working.



Timeline of Changes

Description Current Status Date Time
The call me option in DUO Two-Step Authentication is currently not working. DUO posted the following to their status page: Incident resolved The issue regarding phone call authentications is fully resolved and all services are now fully functional. We will be posting a root-cause analysis (RCA) here once our engineering team has conducted a thorough investigation of the issue with our telephony providers. 2018-11-05 12:10:18
The call me option in DUO Two-Step Authentication is currently not working. The DUO status page https://status.duo.com now shows the following: Incident status: Monitoring Our migration to an alternative telephony provider has completed and phone call authentications are now completing successfully. We will continue to monitor the issue and will post and updates when the incident is considered fully resolved. 2018-11-05 11:23:06
The call me option in DUO Two-Step Authentication is currently not working. The DUO status page https://status.duo.com now shows the following: Investigating - We are currently investigating an issue where phone calls are being delayed. All other authentication methods are working without issue. 2018-11-05 11:11:52
The call me option in DUO Two-Step Authentication is currently not working. The DUO status page (https://status.duo.com) now shows the following: Investigating - We are currently investigating an issue where phone calls are being delayed. All other authentication methods are working without issue. 2018-11-05 10:48:04
The call me option in DUO Two-Step Authentication is currently not working. We are currently working with the vendor to resolve this issue. 2018-11-05 10:44:22
The call me option in DUO Two-Steop is currently not working. We are currently working with the vendor to resolve this issue. 2018-11-05 10:33:12