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Unplanned Outage: Box Vendor Services

Last Updated:
2018-11-02 20:21:20
Event:
2018-11-02 18:08:00
Status:
Closed
Brief Description:
The Box vendor has reported a service outage for all customers, including Cornell Box customers.
User Impact:
Cornell customers cannot access Box services.
Workaround:
There is no workaround for this issue
Current Status:
The Box vendor has indicated that services have been restored for all customers.

From the vendor:
*******************
Monitoring - We have completely recovered from the issue and we'll continue to monitor the services closely to ensure full site stability. If you observe any new errors, please let us know at https://support.box.com.
Nov 2, 16:12 PDT
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Services Affected:
Collaboration Platforms
Subsites Affected:
Box
Full Description:
The Box vendor has indicated that services have been restored for all customers.

From the vendor:
*******************
Monitoring - We have completely recovered from the issue and we'll continue to monitor the services closely to ensure full site stability. If you observe any new errors, please let us know at https://support.box.com.
Nov 2, 16:12 PDT
*******************



Timeline of Changes

Description Current Status Date Time
The Box vendor has indicated that services have been restored for all customers. From the vendor: ******************* Monitoring - We have completely recovered from the issue and we'll continue to monitor the services closely to ensure full site stability. If you observe any new errors, please let us know at https://support.box.com. Nov 2, 16:12 PDT ******************* The Box vendor has indicated that services have been restored for all customers. From the vendor: ******************* Monitoring - We have completely recovered from the issue and we'll continue to monitor the services closely to ensure full site stability. If you observe any new errors, please let us know at https://support.box.com. Nov 2, 16:12 PDT ******************* 2018-11-02 20:21:20
The Box vendor has indicated that services have been restored for all customers. From the vendor: ******************* Monitoring - We have completely recovered from the issue and we'll continue to monitor the services closely to ensure full site stability. If you observe any new errors, please let us know at https://support.box.com. Nov 2, 16:12 PDT ******************* The Box vendor has reported a service outage for all customers, including Cornell Box customers. The vendor is currently investigating the outage and working towards restoring services. There is no timetable for service restoration. The vendor has posted an alert on the Box Status page at: https://status.box.com/ The Box vendor has indicated that services have been restored for all customers. From the vendor: ******************* Monitoring - We have completely recovered from the issue and we'll continue to monitor the services closely to ensure full site stability. If you observe any new errors, please let us know at https://support.box.com. Nov 2, 16:12 PDT ******************* 2018-11-02 20:20:53
The Box vendor has reported a service outage for all customers, including Cornell Box customers. The vendor is currently investigating the outage and working towards restoring services. There is no timetable for service restoration. The vendor has posted an alert on the Box Status page at: https://status.box.com/ The Box vendor has reported a service outage for all customers, including Cornell Box customers. The vendor is currently investigating the outage and working towards restoring services. There is no timetable for service restoration. The vendor has posted an alert on the Box Status page at: https://status.box.com/ 2018-11-02 18:12:10