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Performance Issue: Remedy Error 90

Last Updated:
2018-10-29 13:17:07
Event:
2018-10-29 08:05:00
Status:
Closed
Brief Description:
We have noticed that some users received an ”Error Number 90” email when submitting a ticket this morning between 8:05am and 8:35am.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Any emails that received the "Error Number 90" message between 8:05 to 8:35am have been reprocessed. If users have questions about this issue they are encouraged to email remedy-admin@cornell.edu
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
We have noticed that some users received an ”Error Number 90” email when submitting a ticket this morning between 8:05am and 8:35am.

We are unable to process your email with the Subject:

Error Number: 90
Error Message: Cannot establish a network connection to the AR System server




Timeline of Changes

Description Current Status Date Time
We have noticed that some users received an ”Error Number 90” email when submitting a ticket this morning between 8:05am and 8:35am. We are unable to process your email with the Subject: Error Number: 90 Error Message: Cannot establish a network connection to the AR System server Any emails that received the "Error Number 90" message between 8:05 to 8:35am have been reprocessed. If users have questions about this issue they are encouraged to email remedy-admin@cornell.edu 2018-10-29 13:17:05
We have noticed that some users received an ”Error Number 90” email when submitting a ticket this morning between 8:05am and 8:35am. We are unable to process your email with the Subject: Error Number: 90 Error Message: Cannot establish a network connection to the AR System server The vendor has been notified and we are working to resolve this issue. If users are still experiencing this issue please email remedy-admin@cornell.edu 2018-10-29 09:51:53