Performance Issue: Duo/Cornell Two-Step Login
Last Updated:
2018-10-16 16:27:27
Event:
2018-10-16 15:14:00
Status:
Closed
Brief Description:
CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access.
User Impact:
The Cornell community cannot access any services that require Duo/Cornell Two-Step Login authentication.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has announced that they consider this problem fully resolved and all services functional.
Services Affected:
Authentication and Authorization
Full Description:
CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access.
CIT is aware of the issue, and is investigating.
The Duo vendor has posted an incident investigation on their website at:
https://status.duo.com/incidents/h2220dxsrf6p
CIT is aware of the issue, and is investigating.
The Duo vendor has posted an incident investigation on their website at:
https://status.duo.com/incidents/h2220dxsrf6p
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access. CIT is aware of the issue, and is investigating. The Duo vendor has posted an incident investigation on their website at: https://status.duo.com/incidents/h2220dxsrf6p | The vendor has announced that they consider this problem fully resolved and all services functional. | 2018-10-16 | 16:27:27 |
| CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access. CIT is aware of the issue, and is investigating. The Duo vendor has posted an incident investigation on their website at: https://status.duo.com/incidents/h2220dxsrf6p | The vendor says they have taken action to stabilize the service and authentications are now completing as normal. They will continue to monitor the issue and will post an update when the incident is considered fully resolved. Cornell IT staff are also continuing to monitor. | 2018-10-16 | 15:47:29 |
| CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access. CIT is aware of the issue, and is investigating. The Duo vendor has posted an incident investigation on their website at: https://status.duo.com/incidents/h2220dxsrf6p | There are reports that the service is returning for some individuals. If your attempt to use Two-Step Login does not succeed initially, you may want to try again. | 2018-10-16 | 15:42:45 |
| CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access. CIT is aware of the issue, and is investigating. | The Duo vendor has posted an incident investigation on their website at: https://status.duo.com/incidents/h2220dxsrf6p | 2018-10-16 | 15:32:41 |
| CIT has received many reports that Duo is not processing two-step authentication prompts. When an individual attempts to log in to a Cornell online service using Duo, the page either appears blank, gives an Internal Server Error, or denies access. CIT is aware of the issue, and is investigating. | CIT is aware of the issue, and is investigating. | 2018-10-16 | 15:17:50 |